Empathy is the ability to project one's own personality into the personality of another purely with an intention to understand his emotions, thoughts and feelings better. The person who can do this is an Empath.
Unless you empathize, you will miss the deeper ability to connect and understand the real person behind the issue. And understanding that person is more critical than understanding anything else about the issue. That indeed maketh for the real difference of a popular leader.
When you plant lettuce and it does not grow well, you do not blame the lettuce. You look for reasons why it is not growing well ... it may need more fertilizer, less water or more sunshine. You never blame the lettuce says Thich Nhat Hanh.
Yet when we have problems with our friends or family or with colleagues at the work place we blame the other person. But if we know how to take care, people too can grow well like the lettuce. Try it. My experience teaches me that.
Blaming has no positive effect at all nor trying to persuade using logic and reasoning. No blame, no reasoning, no argument. ONLY UNDERSTANDING. If you understand and also show that you understand & with all honesty love, the situation will change. The human will grow.
An Allopath nor a Homeopath can really solve the problems of Mankind the way that an Empath can.
Be an Empath.