The choices you make is what counts...
Processes are important, agencies are critical and systems will help your evaluation process.
But, whatever you do, finally all processes boil down to a point where human judgment and discretion needs to be used . That decides the winner choice you make between multiple options you have ! This is also the point where you need to be awake & alert, the most.
True for all organisational decisions but much more for human decisions . In human decisions, discretion and judgment play a bigger role than metrics.
You need to Choose well.