Success is a direct outcome of the discretionary efforts that the performer invests in his performancei to deliver high quality results.
What motivates a performer to invest discretionary energy to go that 'extra mile.' ? The top three responses to a quick survey reflected :
1. Camaraderie and peer motivation
2. Intrinsic desire to do a good job
3. Feeling encouraged and recognized
by public rewards
Organization culture therefore needs to find artifacts and programs to support inclusion of such Engagement practices for Excellent results